Experience high-quality, cost-efficient customer service delivered from South Africa. Our real-time, demand-responsive resourcing model ensures UK brands get the right support at the right moment - daily.
Flexible staffing. Real results. Let’s talk about what’s possible.
Flexible staffing. Real results. Let’s talk about what’s possible.
Book time with Brandon Meszaros
Customer expectations have shifted — dramatically. Today’s Customers demand seamless, personalised, always-on service across every touchpoint. And if they don’t get it? They leave.
In fact, 86% of consumers are willing to pay more for a better customer experience — yet only 1 in 3 businesses feel ready to meet these expectations (PwC).
While many UK companies have made real progress in digital transformation, one truth remains:
Customer experience is still the weakest link in the growth chain.
Why? Because with rigid teams, outdated systems, and rising labour costs, most in-house operations and traditional BPOs simply can’t keep pace.
❌ Inflexible Resourcing That Can’t Scale with Demand
Traditional contact centres rely on fixed staffing models that fail during demand surges or slow periods. The result? Overstaffing during lulls and missed SLAs during peaks — driving up costs and dragging down satisfaction.
❌ Disconnected Channels = Fractured Experiences
When voice, email, WhatsApp, and SMS aren’t unified, customers face delays, repeat themselves, and grow frustrated. UK consumers expect frictionless omnichannel and optichannel support — without it, loyalty evaporates.
❌ Long Ramp-Up Times, Slow Speed-to-Service
Recruiting and onboarding new agents internally can take weeks. In fast-moving markets, that’s time you don’t have — leading to missed revenue, brand damage, and team burnout.
CXG delivers a new generation of CX solutions built specifically for UK companies — scalable, fully omnichannel and optichannel that is performance-driven from the ground up.
We don’t just handle calls — we unlock real operational agility across all channels!Our Right-Demand Support model lets you flex your agent workforce, scaling up or down to match your volumes and campaign shifts. The result? No more overstaffing, no more idle teams — just efficient, responsive service.
With Omnichannel Coverage baked in, you can activate support across Voice, Email, WhatsApp, Live Chat, Social CX and SMS whenever you need it. No silos. No friction. Just consistent, seamless customer experiences across every channel.
Every CXG agent is trained specifically for UK customers — offering neutral accents, cultural fluency, and brand-aligned empathy that builds trust and drives loyalty.
And behind it all? GDPR-Ready Infrastructure that ensures enterprise-grade compliance, data security, and peace of mind from day one.
Book time with Brandon MeszarosNo sales pitch. Just 30 minutes of real value with our CEO.
Seamless. Scalable. Cost-Effective.
CXG helps UK companies modernise customer support with flexible delivery, world-class service, and cost savings that don’t compromise on quality.
CXG adjusts your workforce in real-time to match ticket volume, campaigns, and seasonal demand. No more wasted hours or overworked agents.
Our South African delivery model cuts operational costs significantly while maintaining top-tier CX quality and performance.
Voice, Email, WhatsApp, Live Chat, SMS and Social Media — all handled by a single, coordinated team trained to deliver on-brand experiences across every channel.
Operating just 1–2 hours ahead of GMT, our teams collaborate with UK businesses in real time, eliminating lag and misalignment.
We prioritise security and trust, with robust data protection, encrypted communications, and structured governance across all operations.
We’re not here to add another layer of operations — we’re here to elevate your entire customer experience. From lower costs to higher loyalty, CXG helps you drive tangible, strategic business outcomes through every conversation, every day.
We don’t just manage customer interactions — we design experiences that keep your customers coming back. With better consistency, personalisation, and proactive support, your brand becomes one customers trust — and stick with.
By outsourcing to CXG’s South African delivery teams, UK businesses routinely reduce support spend by up to 60% — without compromising service quality. It's smart, scalable savings that free up resources for growth.
Right-Demand resourcing and real-time support mean your customers spend less time waiting, and more time feeling heard. That translates to better CSAT, lower escalation rates, and happier support teams.
Whether you’re launching a new product, handling a seasonal spike, or adjusting to daily fluctuations — CXG scales your team to meet demand. No long hiring cycles, no fixed costs, no compromise on performance.
We don’t just handle volume — we deliver visibility. From real-time dashboards to customer sentiment analysis, we give you the data to continuously improve customer experience and make smarter business decisions.
Complete form and we'll contact you back for an obligation-free session
When it comes to customer experience, execution matters as much as strategy. That’s why companies choose CXG — not just for what we do, but for how we do it, and the measurable impact we deliver. We’re not just another BPO vendor. We’re your CX transformation partner.
With over 27 years of experience in customer experience management, outsourcing, and digital innovation, we’ve helped more than 100 leading brands across the UK, US, Europe, and Africa elevate their CX, reduce costs, and unlock scalable growth.
Headquartered in South Africa with global reach, CXG operates from multiple delivery hubs, including Johannesburg and Cape Town — strategically positioned to serve UK clients in real-time (just 1–2 hours ahead of GMT). Our team is UK culturally aligned, fluent in tone and terminology, and trained to understand your customers, your brand, and your market.
Our people are the heart of what we do. Through programs like our Learn-and-Earn partnership with the Maharishi Institute University, we invest in developing local talent and empowering the next generation of CX leaders — while delivering top-tier service to our clients.
Get Your Free Strategy Session
This isn’t a generic sales call. It’s a focused, 1-on-1 conversation with CXG’s CEO, designed to give you immediate clarity on how to improve your customer experience operations — with zero obligation.
In just 30 minutes, you’ll:
✅ Discuss your current CX or call centre setup
✅ Identify where you’re overspending or underperforming
✅ Get real-time ideas for how to scale smarter and save costs
✅ Understand if our Right-Demand model is right for your business
Why speak to the CEO?
Because we believe in high-touch, high-value service from the very first interaction. You'll get straight, strategic advice from someone who’s helped transform support operations for brands globally.
"My goal in these sessions is simple: give you immediate value, whether or not we work together."
— Brandon Meszaros, CEO of CXG
Book your call now — it's free, fast, and could save you thousands.
A 30-minute virtual meeting with the CXG CEO to review your current support model and explore flexible solutions.
Yes — completely free. This is our way of providing upfront value and demonstrating how we think and operate. There's no obligation to work with us afterward, and no hidden fees. Just expert advice, customised to your business.
This offer is ideal for mid-sized to large UK businesses that are serious about improving customer experience. Whether you’re managing in-house CX, working with a current provider, or building a digital transformation roadmap — we can help you assess where you are and where to go next.
Nothing formal. Just bring any context you’d like to share — for example: recent performance, known pain points, or business goals. The session is designed to be low-effort and high-impact. We’ll guide the discussion.
Most sessions can be scheduled within 1–3 business days, depending on your availability. Book a meeting directly in the CEO's calendar.
